My Resume

Senior Product Designer7+ Years ・ IBM

I turn ambiguous, complex problems into clear, intuitive solutions through rapid prototyping and deep user insight. My most recent position is design lead for IBM's Public & Defence client engineering squad.

Experience7+ years

across defence, healthcare & telecoms

My contributions to the bottom lineSecured 2 major contracts for the MoD
Workshops facilitation100+

Certified Enterprise Design Thinking coach

The short version

Where I have worked

Jul 2021 — Present

Senior Product Designer — Generative AI & Design Strategy

IBM Client Engineering · London

Design lead for IBM's Client Engineering Public & Defence squad, taking emerging technology from concept to MVP. Promoted Junior → Associate → Senior, the last after a £1B Ministry of Defence contract win.

Jul 2019 — Oct 2020

UX & UI Design Consultant

IBM iX · London

Cross-industry delivery for Abcam Pharmaceuticals, Liverpool Football Club and Raise Green, plus an end-to-end, accessible design system for a healthcare client.

Skills & tools

What I work with

Core UX & product

UX & UI design · Interaction design · Information architecture · Wireframing · Rapid prototyping · Responsive design · Design systems · WCAG & inclusive design

Research & strategy

Stakeholder mapping · Service design · Journey mapping · User story mapping · MVP definition · Workshop facilitation · Enterprise Design Thinking · Innovation Days · Design leadership

AI

Generative AI design principles · Conversational design · Responsible & ethical AI · Agentic UX · AI prototyping · Prompting · Vibe coding

Tools

Figma · Framer · Vercel · Miro · Adobe · Notion · Monday · AI coding agents · VS Code

Training & recognition

How I trained, and what came of it

Certification

Certified IBM Enterprise Design Thinking Coach · Enterprise Design Thinking for AI · IBM Global Sales School · UX BrainStation Design

Education

BA (2:1) Industrial Design & Technology — Brunel University London

Recognition

IBM Rising Star, Q1 2023 · IBM Client Engineering Top Talent Programme 2022 · Interviewed by the Financial Times on putting people first with AI · Panellist and mentor for Women in Tech

Karishma Bhugoowan
Product Designer · London